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1. The Condado Plaza Hilton - Santurce

· 3585 reviews

999 Ashford Ave, San Juan, 00907, Puerto Rico

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The Condado Plaza Hilton: what do users think?

Joyce: The location of the Condado Plaza is excellent! Check-in was super easy, and the gentleman at the front desk did an awesome job of explaining all of the hotel amenities. We had a room with an ocean view and king-size bed. The room was very clean. All of the staff that we encountered were extremely friendly and ready to assist if needed. We used the hotel taxi service to go to Walmart. The driver was super nice because he waited for us to finish. This hotel has two pools. The large pool has a slide, and the saltwater pool is located by the jacuzzi. While sitting poolside enjoying a pina colada, a huge iguana came out of the bushes and just walked around like it owned the place. It didn't bother anyone, and nobody bothered it. I thought that was pretty cool. I rated the hotel 4 stars because there were a couple of things that I noticed. The Condado is one of the older hotels and could use a little TLC. When we walked around the grounds to explore, we noticed chipping paint, rust, and erosion in several areas. One evening, while admiring the view from the balcony, I saw a rat run into the bushes by the back stairwell deck. The next evening, my friend saw a rat by the stairwell near the pool. That was a little unnerving. Other than that, we had a really good stay at this hotel.Habitaciones: I stayed in a room with an ocean view and king-size bed, which was very comfortable. The bathroom was very large with a shower/tub combination, and the room was very clean.Actividades cerca de mi ubicación: There is a night kayaking spot within walking distance of the hotel. We had a blast and even saw a manatee while out on the water.Seguridad: We did a lot of walking while we were there. Both during the day and in the evening. We felt very safe.Posibilidad de caminar: There are lots of shops and restaurants within walking distance of the hotel.Comidas y bebidas: The Aqua Bar and Grill is located by the pool. I ordered wings, quesadillas, and pina coladas. My friend ordered drinks from the hotel lobby bar. We were pleased with everything. The Condado also has a footbridge that connects with the Hilton Garden Inn, where there are two additional restaurants that are available for dining.

Severino Molina: Ubicación: 5/5

Rafael Marchessi: Actividades cerca de mi ubicación: Está en la entrada del área de Condado playa a unos pasos del hotel actividades en alrededor muy cerca vista a la laguna del Condado muy hermosaPosibilidad de caminar: Puede caminar en toda direcciones alrededor de la laguna o visitar otras facilidades cercanasComidas y bebidas: Cuentan con dos restaurantes bar en cada uno de ellos

Michael Clauss: I went to a conference there. Rooms were okay and the service was good. The little beach was nice and the hotel is close enough to viejo San Juan that you can walk or take a bus/taxi to get there quickly. It's also close enough to some other nice places in the other direction like the art museum, restaurants, and stores.Habitaciones: Very humid and a little mold on stuff, but it's a tropical location so what do you expect.Actividades cerca de mi ubicación: restaurants, museums, stores, historical monuments, forts, colonial city, beaches, scenic vistas, etc.Seguridad: Relatively safe. We had no issues.Posibilidad de caminar: Far, but walkable to Viejo San Juan.Walkable to nearby restaurants, stores, pharmacies and attractions.

Ivette Aguilera: Fui de vacaciones con la familia y fue una estancia increíble. Las vistas eran increíbles, la hospitalidad fue perfecta. Múltiples zonas para relajarse ya sea para un masaje, en la piscina o incluso en una hamaca. El hotel también está cerca de muchas tiendas y restaurantes, por lo que es fácil moverse. Y tienes acceso a la playa y a la arena.

2. Condado Vanderbilt Hotel - Santurce

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· 2982 reviews

1055 Ashford Ave, San Juan, 00907, Puerto Rico

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Condado Vanderbilt Hotel: what do users think?

Brad Hogan: Went back to Playa Condado and stayed in a suite on the ocean at the Condado Vanderbilt Hotel. Five star service. The restaurants within the hotel are true three star. The cigar lounge was outstanding. Poolside bar service is top-notch. Love this location because so many restaurants and shops are within walking distance. Safe location and friendly people.Habitaciones: Stayed in an Oceanview King suite. What a great view. Those ocean views never get old.Actividades cerca de mi ubicación: Lots of shops and restaurants.Seguridad: Safe location. Walked a lot. Road bikes in the area. I never felt unsafe.Posibilidad de caminar: So many restaurants and shops are within walking distance.

Rafael Marchessi: El mejor hotel cinco estrellas en todo el área del CondadoSeguridad: El hotel con Seguridad 24 horasPosibilidad de caminar: Las facilidades quedan justo al lado de ventana al mar en el área del Condado un parque recreativo para ir a caminar y disfrutar de la vista al mar y otras facilidadesComidas y bebidas: Menú excelente buena variedad de restaurantes bebidas a escoger hay de todo tiendas disponibles y cerca de todo el área de Condado

Zarina H: ¡Superó nuestras expectativas! Todos fueron muy acogedores y serviciales. ¡Un saludo a Charles, necesitábamos mucha ayuda con los más pequeños y él fue el campeón!¡También Cesar at Spa es la persona ideal para recibir masajes!Tuvimos una gran experiencia, ¡gracias al personal!

Damaris Lopez: Breathtaking views, staff that go above and beyond for their guests, safe clean areas. Central location on Condado.Comidas y bebidas: Ola has great food and extremely courteous staff

Adrienne Manns: We had a lovely stay at Condado Vanderbilt and would definitely return. Noelia made our check-in absolutely fantastic and Francisco made our check out seamless. The pool staff was great - providing treats to guests while they enjoyed the pool. Breakfast buffet was great. In room amenities are great. All around a great place to stay and have a break from real life.

William Schneider: This was an excellent stay. Been that is my first time in Puerto Rico it was really special to stay here. The details and ammenities are everywhere in this hotel and that really took it to the next level for me. Pools are beautiful and well taken care of. Manuel from the pool was really great. I could not recommend this place enough. 10/10

Tamer Attwa: Thank you for such amazing service myself and my family had from the moment we’ve arrived to the hotel. My daughter was so happy with the gift she got from Ruben upon arrival. The young ladies at the reception were amazing. The guys outside are awesome. Coronado Vanderbilt should be my destination whenever I’m flying to Puerto Rico and I’ll recommend it to anyone going there. Thank you guys!!!!Habitaciones: Beautiful and the view was great!Actividades cerca de mi ubicación: Basically, you’re in the mid of everything!Seguridad: Hi safetyPosibilidad de caminar: Amazing for walking with the familyComidas y bebidas: Great

Nile Nelms: Very nice

Tamika Harris: Although we were during our time of grief, the hotel and staff were terrific!! From our 1st day to our last, we were treated greatly.Habitaciones: HUGE!!! BEAUTIFUL AND VERY CLEAN.Posibilidad de caminar: Great location, stores were very near by or a short walk.Comidas y bebidas: No matter where we ventured, my daughter found herself back at Tacos and Tequila 🤣

Jeff Ramsey: I looked at many Google reviews before our visit. I would like to say thanks for all your help. We met up with friends at Condado Vanderbilt to celebrate our birthdays. Let me say booking thru my AMEX Platinum card was a great deal. Breakfast buffet for two daily. Ends around 11 am daily. The value alone for the buffet for two was $100.00. Plus we were able to check in at Noon, if available. We couldn't as our room wasn't ready. Late check out at 4pm. Plust $125.00 resort credit to use for food or drink. We had a Commodore Ocean Front suite which was very nice. Two balconies. PLUS, we had our own butler. Enma, our butler was FANTASTIC!! He emailed me a few days before our trip letting us know he would be our butler and asked if we needed any help. I asked for him to help us arrange ground transportation to and from airport. NOTE, BAHIA Transportation was nice, etc. but was expensive. $110.00 to the Hotel which was about a 15 min ride. Our driver did not lift one finger to help me with my luggage, which we had two large suitcases and two carry ons. I pulled my back the day before so this wasn't good. I asked Enma after arriving to cancel our ride back and got an UBER Black to take us back at the cost of $24.00. Would recommend UBER Black for transportation. Anyway, back to hotel. The staff was so GREAT!! I mean best staff anywhere we have stayed. We have stayed at many fine hotels, Ritz, Intercontinental, Willard in DC,etc. They didn't have no in their vocabulary. When we celebrated my birthday on a Saturday, my wife reached out to Enma, our butler for help. He set up the room while we were at the pool with a bday cake, balloons, plates for charcuterie board my wife wanted to prepare, 8 champagne glasses, as well as a bottle of champagne on ice!!! I didn't see any charge either on my bill for all this. My wife wanted to tip him specifically for this occasion, so she found him and gave him a tip. Victor, working the entrance area of hotel was spectacular. Made sure to greet me by name every time we entered or left hotel. Paiulo, hostess in buffet was so great in making sure we got what we needed in the restaurant where the buffet was. Amid made spectacular omelets for us at the omelet station. Enma, our butler was very instrumental in checking in during our stay seeing how were were doing via text. Like having your own assistant. He was very helpful giving us ideas on restaurants of what we were looking for, then he would call and make our reservations for us and confirm back to me time, etc. Ropa Vieja was one of our favorites. Tayzan, Chinese, Sushi, and PR food was not great. I would not go back. Serafina, next door to CVH was awesome as well. Great walking distance to Marriott Stellaris Casino. LaConcha Casino didn't do it for us. Highly recommend the walk to Stellaris. Also, there is a market right across the street called H & R Food and Liquors that has a quite a bit of selection of liquor/beer, as well as food items and prepared food such as sandwiches prepackaged. We had a nice sub zero smaller fridge in our room as well as a nice ice maker. Nespresso type machine that uses the pods which were provided. Alto Grando was the pods of choice. The cigar lounge was quite small as I generally sat outside to smoke a cigar once in a while. Tacos and Tequila was good as well. They gave me and my wife both a margarita on the day of my birthday. The pool drinks were awesome. Condado Express was our favorite. Medalla Beer is awesome as well. Low carb with great taste. Airport Duty Free Store sells liquor, beer, and coffee on your way out so you can take home some treasures. Alto Grande coffee was our favorite. Again, CVH was spectacular stay. We want to go back again soon. Knowing what we know now, wouldn't change a thing. Was so relaxing and again, STAFF WAS SPECTACULAR!!!

3. Atlantis Condominium - San Juan Antiguo

· 126 reviews

404 Av. de la Constitución, San Juan, 00901, Puerto Rico

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Atlantis Condominium: what do users think?

Alicia Acevedo: Alquilamos un apartamento por unos días, gran edificio para quedarse. Limpio, tranquilo, la seguridad es excelente y amigable.

Zivany Garcia: Nice apartments, great security

Bernard-Raphaël Lefevre: Servicio de conserjería de calidad

abigail gurley: The views are worth it.

4. Fairmont El San Juan Hotel - Cangrejo Arriba

· 2553 reviews

6063 Av. Isla Verde, Carolina, 00979, Puerto Rico

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Fairmont El San Juan Hotel: what do users think?

Tiffani Brown: My parents and I had an excellent dinner at Cana restaurant. The best meal of our 5 day vacation in Puerto Rico! Felix was our server and made us feel like family. He provided such warm service and made great meal suggestions. We had a relaxed dinner by the beach and stayed until closing. Never felt rushed and will be back for breakfast!

Christine Shoyinka: We had the most wonderful experience! Not only were we in awe of the hotel, pool and beach, the entertainment was also spectacular! Olga Abreu took wonderful care of our room. She was so sweet and kind. Olga did all she could to make us feel comfortable and at home. We were very blessed to have amazing people taking care of us. Mara, another staff member took care of us like family. This was our kids’ first time in Puerto Rico. They will have these wonderful memories forever.

William Stone: The night is almost over and the F&B manager, Fabio, comes over to make sure everything was spectacular. I know all these people because here they make sure you’re treated like family and that anything and everything is done to make your stay amazing!!!

Jaylee Cortes: Hoy conocí a Shekinah y Amanda, las cuales me atendieron con super buena energía! Ambas me trataron super bien y quedé super complacida, ambas son super chulas y amables..Tienen que ir donde ellas si o si, las dejarán bellas con las actividades que realizan… Por otro lado, la estancia en el lugar ha sido muy agradable! La piscina muy relax y el clima ayudó mucho.. La comida super buena y todos muy atentos…

Anthony Ayala: Inicialmente escribiendo sobre el servicio recibido junto a la piscina. Me recibieron con una sincera bienvenida. Jorge Juan fue mi recibidor y camarero en ese momento y me recomendó algunas excelentes opciones de menú para cenar y beber y parecía como si yo fuera el invitado principal. ¡Gracias Juan por la experiencia, te lo agradecemos!

Madeleine San Martin: My husband and I come to Puerto Rico once a year, and we always make sure to book a day pass for a seaside cabana at the Fairmont el San Juan hotel pool. Today, we had Jorge Juan taking care of us at our cabana and the service was absolutely amazing! He made sure we had everything we needed throughout our 6 hour stay. He was super kind and communicative, and he helped to make our day a great one! Thank you Jorge Juan!

Les S: Excellent service provided by beach attendant Michael Mendez. Pleasant to speak with and extremely attentive. Nicely done Michael!Habitaciones: My room was large and comfortable with a beach view. My only complaint was the breakfast buffet was repetitive and in need of an update.

5. San Juan Marriott Resort & Stellaris Casino - Santurce

· 4960 reviews

1309 Ashford Ave, San Juan, 00907, Puerto Rico

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San Juan Marriott Resort & Stellaris Casino: what do users think?

Nicky Quillinan: I can not say enough nice things about this place… top notch service all around. The staff is super friendly and always compliments you and tells you to enjoy the day. The beach crew are THE BEST always there to set up chairs and umbrellas you. The beach was so hot they brought around ice pops and ice cold minty washcloths to cool off with. I’ve never experienced this in my life. There are also so many activities by the pool for all ages. I was here last year for 3 nights and this time 5 nights. The only bad thing I will say is there is A LOT of renovations going on right now. They are improving for the future but it was a little noise and a few inconveniences.I will def be back in the future!! Thanks all around for a great 5 nights.

Lisa Quach: Stayed in Room 1111 mid-July. The room had 2 double beds. Bathroom tub could use an upgrade but everything else was clean. The balcony was private and the oceanfront room had an amazing view. Housekeeping came everyday:For elite members, you can go next to the lobby to get water, soda, chips during the day from concierge. You can choose between points or breakfast coupon… the coupon is for the buffet at the restaurant next to the pool area. There is an omelet bar, fruits, meats & cheese, pastries, bacon, sausage, quinoa, scrambled eggs, smoked salmon, and some other things… it’s not like an all-inclusive resort breakfast but it was not bad at all. Included mimosas. On Friday night, there was also a cocktail hour event for elite members in the lobby/bar. They provided small items as sliders and desserts. Parking for elite members is also reduced. The valet parking guys are soooo nice!They have a schedule of events such as movie night or s’mores…The staff was wonderful. They gave me a small bottle of wine in a gift bag when I mentioned it was my birthday.The casino bar is open until 3am and Angel is one of the best bartenders ever. Makes a really good Miami Vice too! They will give you $30 “match” coupon… go to service desk and they’ll give you what looks like Monopoly money and you can use with your cash to make a bet… gotta spend money to make money.Location: nearby restaurants… there’s a variety within walking distance… for late night, dulce la vida and the spot next door is open until 4am… there is also a Walgreens and 24hour store next the hotel so you can always buy what you need… including liquor. They stop selling liquor at 2am!There are people on the beach to set up chairs for you. You can order food and they’ll bring it to you. Card or Room charge only. There’s also a guy who sells these pineapple slush things inside a pineapple, it’s $20 with liquor and completely worth it!!!Would only stay here if I came back to PR.

CHEVY CHARLIE: Primera vez en P.R. Celebrando 30 años con mi Hermosa Reina, pasamos un tiempo fabuloso, el SVC fue excelente, el acceso a la playa fue increíble con protección de seguridad, lo cual fue bueno ver que tenían todas las comodidades que se publicaron... Solo 1 inconveniente Registro RETRASADO . Pero definitivamente volveremos a visitarlo.

Brandon Cleaver: Outstanding experience. The staff was completely awesome. There were a few minor things that came up. But was well overlooked. I wish I remembered everyone’s name who helped. My only complaint was eating outside for breakfast, was a bad experience especially for the price, but they have a bakery inside which I do recommend. They gave us an oceanfront upgrade. That was very much appreciated. Overall amazing experience. One thing that is undeniable was the housekeeping service was outstanding. Absolute kudos to the housekeeping team. The hotel felt very clean and safe!

6. Royal Sonesta San Juan - Cangrejo Arriba

· 2851 reviews

5961 Av. Isla Verde, Carolina, 00979, Puerto Rico

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Royal Sonesta San Juan: what do users think?

Tony Meister: Had an amazing stay at the Royal Sonesta in San Juan, and it was nothing short of spectacular. From the moment we arrived, William Cruz, the bellman, welcomed us with the most radiant smile, making the lobby shine even brighter. His graciousness set the tone for our entire stay.At the coffee shop, Abigail and Nelson went above and beyond to ensure our mornings were delightful with their exceptional service. It’s rare to see such genuine dedication.Salvador Colon, the front desk manager, was incredibly accommodating. He even lowered the lobby music so I could play my handpan, which added a unique and personal touch to our visit.Nestor Colon deserves a special mention for making our trip truly memorable. He expertly navigated our itinerary, personalizing our experiences and ensuring we saw the best places tailored just for us.Additionally, Samuel Aponte and his security team were outstanding. Even when they had to close the beach gate, they were exceptionally helpful, guiding us safely to an alternate route to the beach and ensuring we still enjoyed our time.The entire staff at the Royal Sonesta San Juan are not just employees; they are warm, gracious, and servant-minded individuals who made our stay feel like home. This has been the best experience I've ever had at a high-class hotel, and I cannot recommend them enough.

Ana Polanco: This is what I call the best of P.R.Habitaciones: Nice very spacious, beautiful , nice view n bed. Awesome.Actividades cerca de mi ubicación: They have tours n there's alot of places to go near by.Seguridad: Very safe at all times.Posibilidad de caminar: Everything is right there.Comidas y bebidas: Nice restaurant n delicious food n great drinks.Detalles destacados: This place has it all,.

itsalljones: This is a great place.. Location was wonderful .. right on the beach.. beautiful views.. Service was as expected.. and the beds were very comfortable.. I had difficulty with the in room coffee pot.. and was a little disappointed that the balcony didn't have room for a chair.. and we parked in a lot across the street . We used some reward points to pay for 3 day stay.. So the minor inconveniences weren't a big deal.. Though, if I had paid the regular price with cash, I might have been a little ticked, lol . Otherwise, it's a great place and you won't be disappointed.Seguridad: Was concerned about parking across street, but had no issues.. and didn't feel at all uncomfortablePosibilidad de caminar: Really in the middle of everything.. you can easily walk down the beach, and back up the streets.. Great area, friendly.. plenty of places to eat and shop

J Roland: This hotel is great for a girls trip, a romantic getaway, or even for a family trip. The hotel is situated close to several convenience, stores and chain restaurants. The pool is large and has several shaded areas and the beach offers, complementary chair and umbrellas for guest as they arrive. The food at the bar and at the on-site restaurant may not be the best you’ll get in San Juan, but it’ll do the job before you head out to get some of the local fare!

Katherine VM: I stayed at the Royal Sonesta, San Juan in late July of 2024. It was the best hotel experience I had in Puerto Rico. The room was spectacular, clean, comfortable, and an amazing view. They thought of everything. From the beach to the parking, everyone was super helpful, friendly and accommodating. The pictures don’t do it justice. You can stay on the premises and have a great vacation but it is such a beautiful island 🏝️ you have to venture out. The area is lively, plenty of attractions nearby and the airport is close so no worries there. I give it a 10/10,. would do it again. and again.Habitaciones: The rooms have city or ocean view. They are roomy, and have a refrigerator in them. The showers have rainfall shower and the decor is up to date. The beds are comfortable and it seems quiet, I didn’t hear my neighbors at all. The decor is modern and up date. It is a luxurious place.Actividades cerca de mi ubicación: Fajardo is where you can take a ferry to the nearby islands such as Culebra and Vieques. Definitely worth booking in advance. It’s an amazing experience. Also check Indian caves, all these activities are doable on your own but better with a guide.Seguridad: I saw police patrolling the area regularly, there is a presence. I felt safe walking and driving around.Posibilidad de caminar: Walking distance to some great authentic restaurants and bars, pharmacies and souvenir shops.

7. La Concha Renaissance San Juan Resort - Santurce

· 4787 reviews

1077 Ashford Ave, San Juan, 00907, Puerto Rico

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La Concha Renaissance San Juan Resort: what do users think?

Rafael Marchessi: Actividades cerca de mi ubicación: Parque recreativo ventana al mar puedes conseguir Tiendas de mantecados y otras áreas con venta de Artesanías alquiler de bicicletas y otras facilidadesPosibilidad de caminar: Está extremadamente bien localizado cerca de parques al aire libre Playa cercana restaurantes a pasos del Hotel muy buena localizaciónComidas y bebidas: Comida y bebidas muy buena Restaurant Serafina excelente me encantó piña colada rica

Victor-Luke Agbeibor: . We went on a Friday and it was packed - which was to be expected. The Casino is a typical casino. It is open 24hrs. Their goal is to keep you in there as long as possible. They do this in part by offering unlimited free drinks to anyone playing. It should be noted if you play blackjack the style is non traditional in terms of the way the dealer deals out the cards

Sab Ioan: .The hotel is quite loud, a lot of guests, the beaches are not so well organized

Luis G: A pesar de que al llegar a hacer check-in, me dijeron que la reservación habia sido cancelada sin notificación alguna, lograron acomodarme en otra habitacion con mejor vista. La habitación los alrededores del hotel los encontré muy limpio. Todo el personal fueron amables y atentos. Superó mis espectativas.Habitaciones: Espacioso, limpio y bien surtido.Actividades cerca de mi ubicación: Buenos restaurantes, playas y alquiler de kayaks y paddle boats.

8. Verdanza Hotel - Cangrejo Arriba

· 1784 reviews

8020 José M. Tartak Ave, Carolina, 00979, Puerto Rico

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Verdanza Hotel: what do users think?

Bethzaida Diza: I had the best service and my daughter love it. The Pool area for kids is wonderful.Habitaciones: Clean and nice

Nicole Gagne: Nuestro vuelo fue cancelado, así que reservamos pasar la noche aquí. Un inconveniente fue que el aire acondicionado del vestíbulo no funcionaba. Las habitaciones no tuvieron ningún problema, ¡gracias a Dios! El personal fue agradable. Lado positivo. Ofrecen, cuando están disponibles, una salida tardía a las 5:00 p. m. Esta fue una buena opción para nosotros ya que teníamos un vuelo a las 10 pm desde Puerto Rico a casa en Orlando.

9. The Ritz-Carlton, San Juan - Cangrejo Arriba

· 869 reviews

6961 Av. Los Gobernadores, Carolina, 00979, Puerto Rico

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The Ritz-Carlton, San Juan: what do users think?

Amanda May: I recently had the pleasure of staying at The Ritz in San Juan, and I must say it was an experience beyond compare. From the moment I arrived, I was greeted with warm smiles and genuine hospitality that made me feel like a part of their extended family. This luxurious haven exceeded all my expectations, and I cannot recommend it enough.The moment I entered the hotel, the elegant and sophisticated ambiance enveloped me. The attention to detail in the decor, with its tasteful blend of modern aesthetics and classic charm, created an inviting atmosphere that instantly put me at ease. The entire property was immaculately maintained, reflecting the commitment of The Ritz to excellence.The staff at The Ritz truly made my stay exceptional. They were attentive, professional, and always ready to go the extra mile to ensure my comfort. From the front desk to the concierge, every interaction was marked by their genuine warmth and willingness to assist. They were knowledgeable about local attractions and provided valuable recommendations that enhanced my overall experience in San Juan.The guest rooms at The Ritz were nothing short of luxurious. Elegantly furnished, they exuded a sense of tranquility and offered a sanctuary to retreat to after a day of exploring the city. The plush bedding and high-quality linens provided a blissful night's sleep, while the spacious bathroom with its premium amenities made me feel pampered and rejuvenated.One of the highlights of my stay was dining at the hotel's exquisite restaurants. The culinary offerings were diverse and expertly crafted, catering to a range of palates. Whether indulging in a sumptuous breakfast buffet or savoring a delectable dinner, each meal was a culinary delight. The attentive service and attention to detail in presentation further elevated the dining experience.The Ritz's amenities were equally impressive. The stunning outdoor pool area provided a tranquil oasis where I could relax and soak up the sun. The well-equipped fitness center allowed me to maintain my exercise routine, and the luxurious spa offered a sanctuary of serenity. The hotel's commitment to guest satisfaction was evident in every aspect of their facilities.The location of The Ritz was also ideal. Situated in San Juan, it offered convenient access to the city's vibrant attractions, cultural sites, and beautiful beaches. Exploring the local area was a breeze, with the hotel's knowledgeable concierge team providing valuable guidance and suggestions.In conclusion, my stay at The Ritz in San Juan was an unforgettable experience. The exceptional service, luxurious accommodations, and attention to detail truly set this hotel apart. Whether you're seeking a romantic getaway, a family vacation, or a business trip, The Ritz is the epitome of luxury and hospitality. I cannot wait to return to this home away from home and create more cherished memories.

Erik Razo: super blue lights light up in the pool with a massive lions head water fall .Beach 10/0It’s located right in the back of the hotel , so the beach is on your location which means you barley have to walk from your hotel to the beach . Man it was white sand warm water clear as can be . I will be back there asap .

vonda spann: Habitaciones, servicio y paisajes absolutamente maravillosos.Vale cada centavo 😉

Esther Millan: Mi mejor amigo y yo siempre nos hospedamos en The Ritz Carlton en Isla Verde. El personal está muy dispuesto a complacerlo y tratarlo como a la realeza. Las habitaciones están muy limpias y el personal de limpieza es rápido con cualquier petición que tengas. El personal de la piscina está listo para traerle cualquier pedido rápidamente.Me entristeció mucho cuando el huracán María destruyó el hotel por completo y les llevó algunos años reconstruirlo a la perfección. Aunque todavía hay una pandemia en progreso, me encantaría hacer planes para visitar Puerto Rico y quedarme en mi hotel favorito una vez más.❤

Lorene Pereira: La experiencia del spa es una de las mejores que he tenido. Lujoso, me sentí muy mimada. ¡Vale la pena el dinero solo por las comodidades!

Sylvia Di Matteo: Magnífico lugar! Máxima calidad de servicios e infraestructura.

10. DoubleTree by Hilton Hotel San Juan - Santurce

· 1477 reviews

105, 3529 Avenida José de Diego, San Juan, 00911, Puerto Rico

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DoubleTree by Hilton Hotel San Juan: what do users think?

Calisa: Hotel muy bonito y la comida estaba deliciosa. Jason y todo el personal fueron muy amables y serviciales y volverán.Posibilidad de caminar: muchas cosas tu también puedes caminar

Dee Aye-Dee: Fui aquí para reunirnos para nuestra excursión en ciclomotor.

Milantia Sierra: Es un hotel cómodo para pasar pocas noches. Personal amable y una úbicación cerca de restaurantes y la playa.Actividades cerca de mi ubicación: Encuentras restaurantes cerca y la playa a un par de cuadras, igual el hotel tiene. Transporte a la playa. El reataurante del hotel es costoso y el desayuno bastante básico. Em frente del hotel hay aun market 24 horas muy conveniente.

Evelyn Ruano: Es un hermoso hotel localización muy Bueno lo único no parqueo tienes que pagar $30 x 24 horasHabitaciones: Limpio y confortableActividades cerca de mi ubicación: La plasita , playa condado beach,district t movil,Seguridad: YesComidas y bebidas: Delicioso

Oscar Martinez: Habitaciones: Our room was great we had our own patio leading into the pool and jacuzzi area thanks to management for upgrading us,everyone at the hotel was Great!Actividades cerca de mi ubicación: We were shuttled to the beach from the hotel and back great guides!Posibilidad de caminar: Everything was near by very convenient.

MeganKalen Ladnier: Due to the unfortunate events happening with the airlines, we ended up stuck in San Juan for 3 extra days. Delta only provided us with one night stay at Double Tree. After arriving at the hotel, we were told Delta never contacted the hotel to verify rooms for myself and the 4 other people with me. The lack of communication and accommodation from Delta was so disappointing BUT Double Tree did not allow us to be stranded for 3 days with no room. Stephanie and Gadiel at the front desk went above and beyond for us and made sure the 5 of us had rooms for the entire 3 days we are stuck here, covered by Delta. We could not have asked for better customer service. The rooms are great, pool area is beautiful and clean, Pablo is an excellent bartender, everything is top tier. Highly recommend staying here!

Jazdiannet Shackford: Our absolute go-to when ever we are in San Juan. The hospitality, cleanliness, amenities, and location cannot be beat. The hotel staff are always so accommodating, and go above and beyond.Habitaciones: Very comfortable and always very clean.Posibilidad de caminar: Plenty of restaurants and businesses near by. There is also a 24hr supermarket across the street.Comidas y bebidas: Great restaurant in the hotel aswell as business connected to the property.

Better Reality Coaching: Great hotel and great experience. Only a few minutes from the airport. The hotel is exit 2b and the airport is exit 8. It’s conveniently located to many amenities and the beach. I would be remiss if I didn’t say the walls are paper thin, I heard the microwave from the other one. Any issues I had, had nothing to do with the staff. So overall, I enjoyed everything about my hotel experience from my first encounter with Bryan to the last encounter with the staff at the restaurant. Everyone was very friendly, hospitable, and accommodating. Next time I am in PR, this will be my hotel of choice.

11. Sheraton Old San Juan Hotel - San Juan Antiguo

· 4272 reviews

100 C. Brumbaugh, San Juan, 00901, Puerto Rico

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Sheraton Old San Juan Hotel: what do users think?

allison genberg: Very nice resort. Loved the pool area! That infinity pool was so tranquil! Fun casino at night, good meeting rooms for our conference, and centrally located to so many places by a quick ride share.Actividades cerca de mi ubicación: We did not walk much. We took ride shares around the city and found it quick and easy to get to Old San Juan, restaurants or the beach.Comidas y bebidas: The Japanese restaurant was so good! Very creative sushi items!

GLENDA NAZARIO: Actividades cerca de mi ubicación: Distrito T mobile, centro de convenciones y casinoPosibilidad de caminar: Amplio y acogedorComidas y bebidas: Variedad

12. Caribe Hilton - San Juan Antiguo

· 3131 reviews

1 C. San Gerónimo, San Juan, 00901, Puerto Rico

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Caribe Hilton: what do users think?

K. Young: My family and I had a wonderful 5-night stay at this Hilton location in San Juan, Puerto Rico at the end of July through early August! It’s beautifully decorated with an open air design. The restaurants, bars, beach, outdoor pool, and our room accommodations were just fabulous. All staff we encountered were professional and courteous. Caribe Hilton San Juan for the win!!Habitaciones: Spacious and nicely appointed. All the basics that you would expect were provided.Seguridad: We encountered no safety issues on the property or as we walked around the surrounding city.Posibilidad de caminar: Not too many tourists attractions within walking distance, but it was not too expensive to Uber to the places we wanted to go.Comidas y bebidas: Love that we were given a $50 credit to use at the bars and restaurants at the hotel each day of our stay.

Christina France: Hermoso hotel estilo resort, definitivamente pensado para el turismo. Excelente personal, muy amable, las habitaciones son bonitas, podrían actualizarse, pero es un gran hotel.Habitaciones: Las habitaciones están limpias y son bonitas, la tecnología podría actualizarse un poco, pero ¿cuánto tiempo pasas realmente en tu habitación en un lugar como este?Actividades cerca de mi ubicación: Ir de compras, bucear, cenar y un casino: ¡todo lo que necesita está a poca distancia!Posibilidad de caminar: Está cerca de todo, el viejo San Juan está un poco más lejos que caminando, ¡pero no es tan terrible!

carlos soto: La vista y la playa espectacular

Yarixsa Martin: Las habitaciones con vista al mar, perfección absoluta. El único inconveniente fue que la "cocina" estaba situada en el baño.Posibilidad de caminar: Todo está cerca.Comidas y bebidas: La comida y las bebidas eran un poco caras.

Leemarie C: Fui con la familia y lo pasé muy bien. Las habitaciones estaban limpias y las vistas son hermosas. Muy amigable para los niños. El personal es muy servicial. Disfruté de la banda en vivo el fin de semana.Habitaciones: Habitaciones y espacios limpios baños.

13. Hotel El Colonial - San Juan Antiguo

· 126 reviews

312 C. de San Francisco, San Juan, 00901, Puerto Rico

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Hotel El Colonial: what do users think?

Erynn Cannon: Our room was basic and nice, a/c was ice cold which was a plus. Would stay here again for the price and location aloneHabitaciones: Rooms overall were what you’d expect in any hotel. Bed, tv, night stands, mini fridge and bathroom. We loved having windows to the room, even tho they were leading to an atrium & not directly outdoors it was still beautiful. Each floor has its own small “patio” section. But the rooftop is the best part tbhActividades cerca de mi ubicación: Castle, Fort and cemetery are nearby as well as many bars and shopping and cruise portSeguridad: You get a door code at check in so no one can just enter, as well as their is always staff around and they are good at remember who the hotel guests arePosibilidad de caminar: Very close to walk to anything in Old San Juan. We walked the whole island in 1 dayComidas y bebidas: Open 24/7 bar, they do not offer foodDetalles destacados: Rooftop with soaking tubs, great views, NO KIDS, open 24/7 bar 🙌🏻 no food

KELLY SAEGER: Wow! This place was absolutely phenomenal to stay at. The staff was amazing; so kind and helpful! It was in a perfect location and we loved the privacy of the hotel. Their bar was open 24/7 and they were always happy to make drinks for us. Couldn’t have asked for a better stay! Already recommending to family and friends! Thanks again for a wonderful stay!

Angel: so I didn’t need to rent a car while staying here. They have a free open bar that’s open 24/7 with alcohol, coffee and tea. Theres a fridge in the room. Theres a

Robert Dalessandro: El personal es absolutamente fantástico, amable, informativo y servicial.Las habitaciones están limpias y el lugar tiene un ambiente realmente genial.

Sana Siddiqui: Perfect location in downtown old San Juan - very easy to come back to the room between exploring. The staff is very friendly and always offers drinks, fresh juice and water. Also offered a lot of recommendations around the island for beaches and food. The hotel is pretty secure with a required code for guests to get in. I also like that they communicate very promptly on WhatsApp for anything you need. Had a nice rooftop but no pool. Would still definitely recommend and stay here again. Main thing to know is if you have a car, you’ll have to park in a garage a few blocks away but they provide a voucher to discount it to 20 bucks/day.

CARLO ENRIQUE LAMA CESPEDES: Excelente lugar para quedarse en San Juan nos encantó este hotel muy limpio un personal muy educado la habitación limpia nos tocó con vista a San JuanSeguridad: Muy seguroPosibilidad de caminar: Tremenda ubicación en el centro del viejo San Juan

Jake Giles: This was such a cool experience! It was in the perfect location for Old San Juan. The front desk was so accommodating and kind. They remembered my name every time I walked by and always offered me drinks. The rooftop had an awesome view. Rooms were small, and the floor was interesting, but those would be my only gripes. It is nice to have a place close to everything because you need to go to your room to shower the sweat off of you from the heat in Puerto Rico. The people that work there understand hospitality and I will be back again in a few months.

Skip Johnson: Nuestras primeras vacaciones gay juntos como pareja fuera del continente provenientes de Nueva Orleans y esta área es como un Barrio Francés más hermoso y menos peligroso. Este hotel fue perfecto como nuestra primera parada, una hospitalidad fuera de este mundo. Barra libre gratuita para los huéspedes las 24 horas, los 7 días de la semana, lo que ayuda a jugar antes y ahorrar un par de monedas. El personal también es muy amigable con LGBTQ.Habitaciones: Las habitaciones son muy encantadoras y mantienen ese atractivo del viejo mundo, pero están actualizadas y funcionan con comodidades modernas. Rara vez duermo en camas de hotel y dormí en ésta.Actividades cerca de mi ubicación: A poca distancia de restaurantes y del fuerte.Seguridad: Apto para homosexuales/apto para LGBTQPosibilidad de caminar: El único inconveniente para mí fue que necesitaba una cirugía de reemplazo doble de cadera y no había ascensor, por lo que fue agotador, pero no me importó porque todo lo demás lo compensó. Pero pensé en mencionarlo para otras personas con discapacidades.

Yecenia: Es una habitación un poco pequeña pero tienes lo que necesitas junto con una ventana de balcón. Habitaciones limpias y agua tibia para ducharse. El desagüe de nuestra ducha tardó un minuto en salir el agua, pero en general estuvo bien. Impresionante azotea, con grandes bañeras de ducha blancas para relajarse. La barra libre fue increíble y el servicio que brindaron fue excelente.Posibilidad de caminar: Definitivamente puedes caminar a la mayoría de los lugares del Viejo San Juan. La caminata más larga es de unos 15 minutos hasta el Castillo San Felipe del Morro. No hay estacionamiento para autos en el hotel, pero creo que se puede estacionar a unas cuadras de distancia. Puedes explorar el Viejo San Juan en unos dos días. Uno si estás decidido.

Greg: Me alojé en El Colonial la segunda semana de junio de 2024. Esta fue la segunda vez que nos hospedamos aquí. La última vez fue en julio de 2022 y este lugar estaba impecable.En esta estancia, como la última vez, el personal fue increíble. En mi opinión, el personal y la barra libre son lo mejor de El Colonial. Cada vez que pases por el vestíbulo, uno de los miembros del personal te ofrecerá algo del bar. Agua embotellada, refrescos o cóctel gratis. Esto supone un buen ahorro de dinero para el cliente.En ambas ocasiones tuvimos una habitación que daba al callejón adyacente. Puede ser ruidoso, pero las grandes puertas francesas que daban al balcón eran agradables. La habitación es pequeña, con hermosos suelos de baldosas antiguas. ¡No se permiten niños, también es muy atractivo!Desafortunadamente, esta vez los niveles de mantenimiento parecen haber sido más bajos, bastante más bajos, que la última vez que estuvimos. Los pisos necesitaban una buena limpieza, las sábanas estaban peladas, la pared tenía pintura descascarada desde donde la unidad de aire acondicionado había estado goteando. El baño renovado es pequeño, con lo que yo consideraría materiales de calidad promedio y mano de obra por debajo del promedio. Hay un aviso encima del papel higiénico que dice "No se permite papel en el baño. Utilice el bote de basura". Por lo que he oído, esto no parece ser tan raro. No se publicó tal aviso la última vez que estuvimos aquí.La primera vez que nos quedamos, nos registraron a través de una tableta mientras el personal nos preparaba cócteles. Esta vez tuvimos que llenar papeleo.En general, fue una buena estancia, pero el desgaste de este hotel está empezando a notarse. ¿Me quedaría aquí en nuestro próximo viaje en otoño? No estoy seguro, revisaremos otros lugares y tal vez usemos El Colonial como nuestro plan de respaldo.

Alyssa, waywardblog: ¡Qué hallazgo tan maravilloso en el corazón de la ciudad vieja! El servicio fue impecable de principio a fin y las comodidades son inmejorables. Realmente me encantaron los azulejos antiguos de las habitaciones y también todos los toques modernos y bien pensados. Tenga en cuenta que este edificio no tiene ascensor, aunque el personal se apresura a llevar sus maletas a su habitación para que usted no tenga que hacerlo. Ojalá tuviera más que una simple noche aquí, porque es una joya.

H Ready: El hotel antiguo es bonito. Buena ubicación, el personal es increíble y muy cortés. Me registré y me recibieron con una botella de vino. No te quedas en elEncimera. Siéntate, disfruta de tu vino y ellos vienen a ti con un iPad para registrarte. Cerca de vistas muy bonitas. Hermosas vistas desde la azotea del viejo San Juan. Lo único negativo es que estaba lloviendo mientras estuve allí y el techo goteaba por todas partes. Suelos muy resbaladizos. Ok, aquí está la difícil. Las habitaciones, principalmente las de la puerta, no están insonorizadas. Digamos que mi compañera era muy ruidosa a veces. Los invitados vecinos, principalmente los chicos, me daban accesorios al día siguiente 🤣 🤣 🤣 🤣. Disfrute de las relaciones públicas. Este lugar es más costoso de lo que esperaba, pero estás pagando por la ubicación y el servicio. No hay ascensor ni aparcamiento conveniente. El estacionamiento está a unas 2 cuadras de distancia.

Roxana Ramírez: Excelente!!Habitaciones: Amplias y con accesorios; solo falto secadora de cabelloActividades cerca de mi ubicación: Muy bien ubicado para turistearComidas y bebidas: Servicio libre de bar, excelente atención

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